Continuous Monitoring

Effective and Continuous Monitoring of the Training Centre is considered crucial for efficient delivery of the training for all the skill development schemes. Continuous Monitoring is envisaged to regularly assess the effectiveness of various processes at the Training Centres (TCs). In order to overcome significant challenges that remain with regards to the delivery of quality of training, Continuous Monitoring of the TC is crucial.

Mechanism to ensure Continuous Monitoring

Continuous Monitoring is based on certain standards pertaining to Accreditation, Compliance and Performance Grading Metrics. The Inspection Agency, along with the monitoring team of the scheme shall be responsible to continuously monitor all the TCs based on the above-mentioned three Standards Grading Metrics.

The Continuous Monitoring process involves a combined mechanism of self-evaluation by the TC and other relevant sources to evaluate its performance. Refer to the Guidelines for Accreditation, Affiliation and Continuous Monitoring of Training Centres for Skills Ecosystem to know more details.

Centre Grading- Outcome of Continuous Monitoring

As multiple modes of imparting the skills training are observed in a TC, it is essential to identify a standardized system to benchmark the TCs across the country. The major outcome of Continuous Monitoring is grading of the TCs, based on which actions may be taken on a TC for non-compliance and/or non-performance.

Based on the Continuous Monitoring for Compliance and Performance Standards, the TCs shall be graded. Grading will play a pivotal role in benchmarking the TCs. The grading is applicable only to the Accredited TCs. Consequently, if any TC that loses its accreditation status at any point of time, also loses its grade.

Significance of Centre Grading

The grade of a TC determines its quality and its ability to impart skills training. Grading of TCs would contribute to the skills ecosystem in a number of ways, including the following:

  1. Enabling the stakeholders to compare the TCs and identifying the TCs incorporating the best practices. A higher grade may help the TC in attracting trainees for fee based trainings, being preferred choice for Corporate Social Responsibility (CSR) projects and for Government funded skill development schemes as well.
  2. The grade of a TC provides relevant information to potential trainees, such as its infrastructure, quality of trainers, and placement services that would help them select a TC for training.
  3. Instilling healthy competition among the TCs to improve their grades, thereby providing a platform for them to analyze and compare their strengths and weaknesses with each other and improve their performance.
  4. Providing information to potential employers about the quality of skills training offered by a TC. The grading mechanism helps TCs in becoming the preferred choice of employers/corporates.
  5. Enabling a TC to benchmark itself with other TCs across the country, and in the same state, region, or infrastructural and regulatory environment.
  6. Rewarding TC by linking its grade to the key processes outcomes. A scheme may link grading of a TC in its target allocation framework to ensure that high quality TCs get targets to meet their full capacities. This shall ensure continued focus on quality delivery of trainings. For example, PMKVY has ensured that the target allocation strategy is linked to the grade of the TCs.

Grading Methodology

  1. The grading methodology involves defining a set of indicators and classifying them into specific categories. The indicators within each category have appropriate weight assigned to them, forming a grading metrics. The total score for each category is 100.
  2. The overall performance of a TC would be measured by assigning the scores. The corresponding scores are then converted into grades (represented by a Star rating).
  3. Below given Table represents the Grade Structure. Based on band/range of the total percentage as per the scores computed, the TCs shall be graded as shown in the table, where 5 Star denotes the highest grade, and 1 Star the lowest. At any point of time, if a TC is graded as 1 Star, it may get suspended from the scheme at its own discretion.

Grade Structure :

Percentage of Scores Grade
85-100% 5 star
70-84% 4 star
55-69% 3 star
40-54% 2 star
Below 40% 1 star

The grade of a TC is based on inputs, processes and outputs. Accordingly, a TC is graded as per the scores computed with respect to the following three broad pillars (categories) of the grading metrics available as an annexure in the Guidelines for Accreditation, Affiliation and Continuous Monitoring of the Training Centres for Skill Ecosystem:

  • Accreditation Standards Metrics
  • Compliance Standards Metrics
  • Performance Standards Metrics

Consequence Management System

As an outcome of Continuous Monitoring, TCs are assessed on continuous basis with respect to the Compliance and Performance Standards Metrics. Any deviation is captured through various methods and shall lead to Consequence Management defined in the monitoring framework of respective schemes. Refer to Guidelines for Accreditation, Affiliation and Continuous Monitoring of Training Centres for Skills Ecosystem for more details on Compliance and Performance Standards Metrics.